Iris Shipping & Returns

SHIPPING

All items are in stock and ready to ship. We ship anywhere in South Africa at a flat rate of R100 for standard delivery, which takes 3-5 business days from the date of collection, depending on your location. Deliveries to outlying areas may take longer.

Processing & Tracking

Please allow 1–2 business days after purchase for order processing. Processing times may be longer during product launches, new drops, or sale periods due to high order volumes.

Orders are processed Monday to Friday, 8 AM – 5 PM, excluding weekends and public holidays. Once shipped, you will receive a tracking number via email to monitor your parcel’s progress. Orders typically ship within 2–3 business days, if not sooner.

Express Shipping

Need your order faster? Email info@iristhelabel.co.za for a quote on express shipping (delivery within 1–2 business days).

Delivery Delays & Responsibility

We strive for timely deliveries but cannot control delays due to courier operations or high order volumes. While we do our best to get your order to you as soon as possible, delivery times depend on your location and our courier partners.

Once the parcel is with the courier, it is out of our hands. However, if your order is delayed beyond 25 days, please contact us. Unfortunately, claims made after this period cannot be processed.

RETURN POLICY

We want you to love your Iris pieces! If you're not completely satisfied, we offer store credit for unworn items returned within 7 days of receiving your order. Items must be in their original condition, with all packaging intact and pieces showing no signs of wear.

Return Guidelines

Return Window: Returns are accepted within 7 days of delivery, provided they meet our return criteria.
How to Return: To initiate a return, email info@iristhelabel.co.za.
Return Shipping Costs: Customers are responsible for return shipping fees.
Non-Refundable Shipping: Original shipping costs are non-refundable and will not be included in any credit notes issued.
Final Sale Items: Sale and final-sale items cannot be returned or refunded.
Earrings: For hygiene reasons, earrings are non-returnable and non-refundable.
Order Accuracy: Please review your order carefully before checkout.
Processing Time: Once your return is received and approved, we will issue store credit within 5 business days.

Damaged Items

We take pride in our pieces and inspect all items before shipping. However, if your order arrives damaged due to transit negligence, please email info@iristhelabel.co.zawithin 72 hours of delivery with:

Clear photos of the damage
Your order number

We will assess and handle these cases individually.

Please note that Iris reserves the right to refuse returns on items received in unsatisfactory condition.