Please note that we cannot take responsibility for pieces that have been damaged due to neglect. However, should a sterling silver piece break due to a manufacturing fault within 3 months and a solid 9ct gold piece within 6 months of purchase we will happily repair or exchange your item free of charge.
After the 3 month/6 month period outlined, the cost of repair will be dependent on the type of repairs needed.
Please get in touch with us on and we will send through a quote once the repairs needed for your item have been determined and the item has been inspected by our team. It would also be much appreciated if you could send an image of the damage along with your order number in your initial mail.
Please return your piece(s) in their original packaging or something equally as secure and protective so as to avoid further damage occurring in transit. We are more than happy to book the courier for collection on our side and send you the waybill to print.
Should a piece need to be repaired due to negligence, the customer will be responsible for any repair as well as shipping costs regardless of the outlined time frame above.
Please note that we cannot be held responsible for any lost items. These will need to be repurchased by the customer unless the item was lost due to a fault on the piece. A manufacturing fault will need to be brought to the attention of Sadie and Jean within the first 3 months of the order being received. After this time, the customer will be liable for any lost purchases.
Please note that unfortunately we do not offer resizing on any ring purchases made and are unable to replace any broken chains.