Skip to content


Your cart is empty

Returns & Exchanges

I want to return my item. What do I do?

 As much as we would love for you to always be happy with your Sadie + Jean piece, we do understand that sometimes things can go wrong or that the item might not be exactly what you had in mind. If you would like to return or exchange an item after it has been received, please send us an email, along with your proof of purchase and order number, and we will assist you further. Please note that this would equate to the purchase price of the product(s) and does not include delivery costs.


How long do I have to log a return?

 As all pieces are made to order, just for you, you are granted 14 days to log a return after you have received your item(s).


What qualifies for a refund or exchange?

If the item is damaged or has a manufacturing fault, this will qualify for a refund which will be granted after your piece has been received and assessed by our team that this is indeed the case. If the items are unworn and still in perfect condition and you would like to return your purchase, you will be able to exchange this for store credit to the value of your order. All of the above needs to be done within the 14 day period.


How should I return my order?

Products being exchanged must not be worn or used, must be undamaged and still in the original packaging. Unfortunately, we do not accept any returns after the two week grace period outlined. Please return your piece(s) in their original packaging or something equally as secure and protective so as to avoid damage occurring in transit.


Which items do not qualify for a return?

All products are exchangeable, with the exception of:

  • Sale or discounted items
  • Broken chains (due to the highly delicate nature of chains, we cannot take responsibility for their breakage). Please ensure that all chains are worn with the utmost care and that they are taken care of appropriately to avoid knotting or tangling. The replacement fee for chains is from R150 for sterling silver and from R1200+ for solid 9ct yellow, rose or white gold depending on the length and chain in question
  • Earrings (due to hygiene purposes)
  • Rings (due to custom sizing)
  • Customised jewellery pieces i.e. those with custom stones, engraving, lettering etc.


Am I liable for the cost of shipping of a return or exchange?

Please note that you will need to organise the return of your piece using a trackable, reputable courier service of your choice. Alternatively, we can organise the collection for you and will send you an invoice for the cost of this. We don't do collections on a Friday as we don't like pieces to sit in the warehouse over the weekend.


Do you accept international returns?

International returns are accepted, but unfortunately, we are not able to cover return shipping costs. Please let us know why you would like to return your piece(s) within 14 days of receiving your order by emailing us at along with your order number and we will be able to provide you with detailed instructions on how to go about the return.

Please keep in mind that Sadie + Jean is not able to return the Duties and Taxes owed to you which might have been incurred upon delivery. Please contact your local customs office for the next steps on how to recover this fee.


When will I receive my refund?

We aim to refund returned items within 14 business days after they have been received and passed inspection by our returns team. If, after this time, you still haven’t received your refund, please contact us at and we will take be able to assist you.

Kindly note that credit card refunds can take up to 10 business days to reflect into one's account and lies with our payment provider, Payfast. A refund or return is not applicable after the 14 day period outlined. We can however offer store credit for the item ordered, however the shipping will still remain at the cost of the customer.


How will my refund be credited if I placed an international order in my local currency?

You will be credited in your local currency with the payment method that was used for your order.