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Material & Care

Keep your jewels looking their best by following the below care tips.

Everyday Care Considerations:

  • As you go about your everyday lives, please be aware that our pieces are delicate and can get caught on clothing, handbags, mask straps or even door handles which can lead to damage as well as scratching occurring.
  • Please be sure to put your pieces on last when getting dressed and to take them off first when undressing in order to avoid them catching on clothing items.
  • Take your pieces off when sleeping to avoid the potential tangling of chains or the bending of earrings.
  • Be sure to store all of your pieces separately, in a cool dry place, so as to avoid them scratching and your chains from tangling. The Sadie + Jean jewellery box or pouches received with each purchase is the ultimate storage place so please keep these and re-use them.
  • Contact with perfumes, hand sanitiser, creams, make-up as well as soap can accelerate the tarnishing process of your pieces so please take care when using these substances and handling your jewellery.


Our stones are set with either fine sterling silver or 9ct prongs which, although made for everyday wear, need to be handled with care. Knocks might cause these prongs to become loose and as a result diamond or gemstone loss can occur. 

If stone loss should occur within a period of 3 months, we are happy to replace them at our expense. Should this happen after the outlined time, there will be a fee incurred for the repair, labour, replacement of the stone as well as the courier charge. This will all be determined after the piece has been received and inspected by our team.

If stone loss does occur due to negligence or accidental damage, we cannot be held liable for the missing stone and thus the cost will fall on the customer along with the resetting fee. The cost will be determined on a case by case basis. Please contact us on and we will be able to quote you on a replacement stone or guide you as to a way forward. 

We recommend having jewellery with stones in them assessed annually for any movement or looseness. If you notice that the setting starts catching on material or clothing, this could mean that a claw has opened up which could result in the stone becoming loose. Should this happen, we advise refraining from wearing the ring and returning it to us immediately.

Stones are prone to scratching, so please take care when storing and wearing pieces with gemstones, including diamonds. Due to the delicate nature of gemstones, we advise that your piece is cleaned by a professional jeweller once a year or by using a soft lint-free cloth.


If your chain does become knotted, please untangle it as soon as possible in order to avoid breakage or stretching of the chain. Using two pins (or something of a similar nature), untangle the piece from the middle of the knot on a hard flat surface to loosen the chain. Go slowly, take care when doing so and please be patient when going through this process.

Huggies and Sleeper Clasps:

We are known for our fine pieces but this does mean that items need to be handled with the utmost love and care. To ensure the longevity of your huggies and sleepers, please be delicate when putting them into your ears as well as removing them. When opening these pieces, gently pull each side slightly apart (not the whole way as this might damage the hinge). Once you have placed the pin into your ear, click the two ends together so that you can feel that they are securely closed.

Please only open your huggies and sleepers as far as needed and do not twist them as this will lead to the misalignment of the pins and possible breakage. By opening these pieces too wide you might also risk loosening the hinge. Applying force in closure of these pieces could lead to the pins snapping so please handle these items with care.

Having said this, we wear our huggies every single day and don’t ever take them out; however the above needs to be mentioned.

Collectibles and Fob Clasps:

When opening your fob clasp on your Collectibles piece, please ensure that they are latched onto your desired piece and not pulled open with force, so as to avoid the trigger mechanism becoming misaligned and leading to possible damage and breakage of the item.


Since pearls are delicate in nature, we do advise that caution is taken when exposing these pieces to harsh chemicals, such as chlorine and perfume, as well as to avoid contact with soap, sunscreen, sanitiser and creams. Please ensure that you take your piece off before showering or exercising. Pearls can be cleaned by gently wiping them with a slightly damp, soft cloth only.

As all of our pearls are strung using pure silk with knots inbetween each pearl this does mean that they may stretch or weaken over time if worn daily. If your pearls are as well-loved as we would hope them to be, we would recommend them getting restrung annually in order for them to maintain their quality and durability. If you wish to do so, please contact us on and we will advise accordingly.