Do you have a lead time for jewellery orders?

    Yes we do. As our core values are reflective of quality and attention to detail as well as adopting a zero waste policy, our jewellery pieces are lovingly made to order, just for you.

    This does take a little bit more time so please allow for up to 10 - 15 working days for manufacturing and delivery time, especially on solid 9ct pieces, items with stones in them, vermeil and enamel pieces or any customisation or engraving required. Please be sure to note the estimated lead times on each product page so that you can plan accordingly for any gifts or special occasions as needed.

    How long will it take to receive my order?

      All online orders are processed from Mondays to Fridays. This excludes weekends as well as public holidays. Lead times are listed on the product page of each individual item, which is usually between 10 - 15 working days, and the production of your piece will begin on the first business day after purchase.

      How do I track the progress of my parcel?

        A tracking number will be sent to you via email once your order is complete, packaged and has been collected by the courier. This will allow you to track the progress of your parcel as it makes its way to you.

        Please note that as a result of the made to order nature of our business as well as the lead times of some of the pieces, you will not receive your tracking details immediately as your piece is most likely still being manufactured. Please kindly wait until the allocated 10 - 15 working days before following up with us on delivery if you have not yet received a tracking email from the courier.

        If you are unable to locate this dispatch email, please reach out to us on info@sadieandjean.com with your order number and we will be able to assist you further.

        Why does my order say fulfilled on the website but I have not as yet received a tracking email that it has been dispatched?

          Don’t panic! This means that your payment has been fulfilled on our website through our payment portal but it does not mean that your parcel has been shipped or delivered to you. As mentioned above, you will receive an email with your tracking details once your order has been collected and shipped off to you. 

          Do you ship to anywhere in South Africa?

          Yes, we do! We deliver nationwide using The Courier Guy and DPD Laser courier services via the UAfrica Portal. 

          We have a flat shipping fee of R70 per parcel. Please note, that if you live in a remote or outlaying area increased costs may occur and will reflect on checkout.

          Is it the courier safe? Can I get insurance on my parcel?

          We have not had any issues thus far and find these services to be very efficient. We can however organise extra insurance on your order if this would make you feel more secure.

          Simply send us an email on info@sadieandjean.com with your request and we will send through a quote for your approval.

          Do you ship internationally?

          Yes we do, right to your door!

          Do you have any stockists?

          Sadie + Jean is currently solely online based. We do not have a physical store or any stockists that carry our pieces at present. We are the sole distributors of all of our jewellery designs.

          We understand that people want to see and try on pieces before purchasing so we have implemented a live ‘Chat With Us’ function on our website. If you have any queries or questions about a particular piece, please get in touch with us there and we will be able to assist you further in real time.

          Please also see our returns and exchange policy here: https://www.sadieandjean.com/pages/delivery-returns

          What payment methods are accepted?

          We use Payfast as our online payment portal for all pay now options as well as offering Payflex, a pay later payment option, that allows shoppers to pay over 6 weeks, interest-free. 

          We also offer an EFT option, especially for custom orders, so please get in touch with us on info@sadieandjean.com and we will issue you with an invoice for payment along with our banking details.

          Do you offer payment plans?

          Yes, we do. We wanted to make our pieces accessible to all and therefore have introduced
          Payflex as an alternative online payment method to our customers. 

          When making your purchase online, simply select Payflex as the payment option at checkout. This will allow you to receive your pieces now while paying 4 equal instalments over a period of 6 weeks, interest free.

          How to shop with Payflex:

          1. Browse our store, select your items and proceed to checkout

          2. Select Payflex as your payment method

          3. Apply for your Payflex account in minutes

          4. Complete Purchase 

          Where is your jewellery made?

          We extremely passionate about supporting local so it is very important to us that all of our jewellery is designed and manufactured in South Africa. All of our materials and gemstones are ethically and sustainably sourced.

          What metals are your jewellery pieces available in?

          Our jewellery is available in Sterling Silver, 18ct Yellow or Rose Gold Vermeil as well as solid 9ct Yellow, Rose and White Gold options. Simply click on the
          ‘metal’ drop down on the product page and select your desired metal to see the difference in pricing.

          How do I care for my vermeil pieces?

          Vermeil jewellery, also known as semi-fine jewellery, is a term used to describe when sterling silver has been coated with a 2,5 micron surface covering to give it a gold finish. Vermeil is a lot more durable and longer lasting than standard plating, being up to 10x thicker, and is less likely to cause skin allergies.

          However, please note that it still isn't permanent and does wear depending on the acidity of a person's skin as well as the amount of care taken when worn.

          We are all different so some people’s pieces may fade more easily than others. When wearing your vermeil jewellery, please avoid contact with soap, sunscreen, creams, perfume and other harsh chemicals, such as chlorine and hand sanitiser. Please also ensure that you take your piece off before washing your hands, showering or exercising as this can add to the colour fading.

          Be sure to store all of your pieces separately, in a cool dry place, so as to avoid them scratching and your chains from tangling. The Sadie + Jean jewellery box received with each purchase is the ultimate storage place so please keep these and re-use them. 

          What happens if my vermeil fades?

          If the colour of your vermeil does fade over time, there is a solution as we offer re-plating on all vermeil purchases. Please note that all courier fees will be at your own expense. 

          We offer a re-plating service which ranges from R120 to R500. These prices are an indication only and may vary depending on the individual piece in question. Please email info@sadieandjean.com with your query and we will issue you with a quote.

          Do you offer engraving?

          We want you to make each piece your own so most of our pieces are engraveable for added sentimentality. You will see an ‘engraving’ box just above checkout on the items that are eligible for engraving should you choose to do so. You may add up to 10 characters and our engravers will choose the most suitable place for your inscription based on the piece being purchased.

          Engraving is charged at an extra fee of R250 at checkout. 

          Should you wish to choose your own font or placement for the engraving, please email us on info@sadieandjean.com with your request. 

          Do you do custom jewellery orders?

          We are able to customise our existing jewellery designs with different stones, chains or engraving but do not offer custom engagement rings or once off designs.

          How do I know my ring size? 

          Should you need guidance on sizing, visit our Size Guide for some helpful tips here. We do, however, strongly recommend visiting a local jeweller and getting your finger sized in person beforehand to be sure as resizing can be a tricky process with extra costs incurred.

          It is advised to have the correct ring size when ordering solid 9ct gold rings or pieces with stones in them as we cannot be held responsible for incorrect sizing in this case.

          Can I give you my exact ring size?

          Yes, if you know your ring size
          (or it happens to be bigger than the sizes listed on the product page), please leave us a note at checkout and we will place your order in your exact size for you. British Sizing is used as a guide and is listed alphabetically.  

          Please note that if your ring size is larger than a size T there will be an additional fee incurred for the extra metal used. Please email us on info@sadieandjean.com to request a quote.

          What happens if I need to get my ring resized?

          Should you need to resize your ring after receiving it, we are happy to help. Please note that there will be a small fee incurred for courier collection there and back, resizing as well as re-plating if need be. All Sterling Silver as well as Vermeil rings will be charged at a R200 resizing fee and all 9ct Gold rings at a fee of R450. 

          Do you offer Gift Cards?

          Yes, we offer digital gift cards here: https://www.sadieandjean.com/products/gift-card. Simply select the amount that you would like to gift your loved one, go to checkout and your Gift Card will be mailed straight to you. 

          How do I redeem my Gift Card?

          Simply enter the code provided on your Gift Card at checkout and the value will be automatically deducted from your order.

          Do Gift Cards expire?

          No, they do not have an expiration date.

          What happens if I would like to return the item purchased?

          As much as we would love for you to always be happy with your Sadie + Jean piece, we do understand that sometimes the piece might just not be as you had envisioned. If this is the case, please feel free to bring this to our attention within 2 weeks of receiving your item, along with your proof of purchase, and we will gladly exchange it for store credit.

          Please note that this would equate to the purchase price of the product and does not include delivery costs.

          REPAIR DISCLAIMER:

          Please note that we cannot take responsibility for pieces that have been damaged due to neglect. However, should a sterling silver or vermeil piece break due to a manufacturing fault within 3 months and a solid 9ct gold piece within 6 months of purchase we will happily repair or exchange your item free of charge. 

          After the 3 month/6 month period outlined, the cost of repair will be dependent on the type of repairs needed. Please get in touch with us on info@sadieandjean.com and we will send through a quote once the repairs needed for your item have been determined. It would be much appreciated if you could send an image of the damage along with your order number.

          Should a piece need to be repaired due to negligence, the customer will be responsible for any shipping costs.