Do you have a lead time for jewellery orders?
How long will it take to receive my order?
How do I track the progress of my parcel?
Why does my order say fulfilled on the website but I have not as yet received a tracking email that it has been dispatched?
Do you ship to anywhere in South Africa?
Yes, we do! We deliver nationwide using The Courier Guy and DPD Laser courier services via the UAfrica Portal.
Is it the courier safe? Can I get insurance on my parcel?
Do you ship internationally?
Do you have any stockists?
Sadie + Jean is currently solely online based. We do not have a physical store or any stockists that carry our pieces at present. We are the sole distributors of all of our jewellery designs.
What payment methods are accepted?
Do you offer payment plans?
Where is your jewellery made?
What metals are your jewellery pieces available in?
How do I care for my vermeil pieces?
Be sure to store all of your pieces separately, in a cool dry place, so as to avoid them scratching and your chains from tangling. The Sadie + Jean jewellery box received with each purchase is the ultimate storage place so please keep these and re-use them.
What happens if my vermeil fades?
Do you offer engraving?
Do you do custom jewellery orders?
How do I know my ring size?
Can I give you my exact ring size?
What happens if I need to get my ring resized?
Do you offer Gift Cards?
How do I redeem my Gift Card?
Do Gift Cards expire?
What happens if I would like to return the item purchased?
Should a piece need to be repaired due to negligence, the customer will be responsible for any shipping costs.